Terms & Conditions

This website provides information about Hanoi Travel Mate experiences. An enquiry or request for availability is not a confirmed booking.

Availability, itinerary details, prices, and any payment requirements are confirmed in writing before a booking is accepted.

Please provide accurate contact and travel information when making an enquiry. You are responsible for checking that the experience is suitable for your travel plans and requirements before confirming a booking.

Experience information may change when availability, weather, access, or local operating conditions require it. Any confirmed changes will be communicated directly to affected guests.

Questions about these terms can be sent to hanoitravelmate@gmail.com or discussed with Hanoi Travel Mate before booking.