Terms & Conditions

Hanoi Travel Mate Co., Ltd. (Công ty TNHH Người Bạn Du Lịch Hà Nội) · Tax code (MST): 0110906485

All brands in our travel ecosystem are operated by Hanoi Travel Mate Co., Ltd. Regardless of which brand name or website you use to enquire, Hanoi Travel Mate Co., Ltd. confirms accepted bookings and receives payments. Individual brand names and logos may still appear on their experiences. Services, prices, and terms for each booking are confirmed in writing before a booking is accepted.

This website provides information about Hanoi Travel Mate experiences. An enquiry or request for availability is not a confirmed booking.

Availability, itinerary details, prices, and any payment requirements are confirmed in writing before a booking is accepted.

Please provide accurate contact and travel information when making an enquiry. You are responsible for checking that the experience is suitable for your travel plans and requirements before confirming a booking.

Experience information may change when availability, weather, access, or local operating conditions require it. Any confirmed changes will be communicated directly to affected guests.

Questions about these terms can be sent to hanoitravelmate@gmail.com or discussed with Hanoi Travel Mate before booking.