Privacy Policy

This website is operated by Hanoi Travel Mate Co., Ltd. Enquiry information you submit is used by Hanoi Travel Mate Co., Ltd. to respond to your request and arrange experiences.

Hanoi Travel Mate Co., Ltd. (Công ty TNHH Người Bạn Du Lịch Hà Nội) · Tax code (MST): 0110906485

When you submit an enquiry, we collect the information you provide, such as your name, email address, WhatsApp number, nationality, travel dates, travel experience, and message.

We use enquiry information to respond to your request, check availability, and communicate about a Hanoi Travel Mate experience.

We do not sell enquiry information. We may use service providers that help us operate this website and process enquiries.

If you accept analytics cookies, we load Google Analytics (Google) to understand how visitors use this website and how commercial pages perform (for example, which tours or reserve paths are used). Analytics runs only after you choose Accept analytics in the cookie banner.

Analytics data is separate from enquiry form submissions. We do not intentionally send your name, email, phone number, WhatsApp number, or free-text message content to Google Analytics.

You may decline analytics cookies and still use the site, send enquiries, and contact us on WhatsApp. You can reopen Cookie preferences from the site footer to change your choice; withdrawing consent stops further analytics collection from that browser.

To ask about the information connected with an enquiry, contact us at hanoitravelmate@gmail.com.

To change analytics cookies, use Cookie preferences in the site footer.