Cancellation Policy

Cancellation and change conditions depend on the experience, travel date, and arrangements confirmed for your booking. The applicable conditions will be provided in writing before a booking is accepted.

Please contact Hanoi Travel Mate as soon as possible at hanoitravelmate@gmail.com or through the contact method in your booking confirmation. We will confirm the options available under the conditions provided for your booking.

Where weather, safety, access, or local operating conditions affect a confirmed experience, Hanoi Travel Mate will communicate the available next steps directly to affected guests.